Orders will dispatch in 5-7 days (Due to my day job packing will usually happen on weekends or evenings)

FAQ & Shipping Policies

Shipping Policies

UK shipping options are either UK 1st Class Standard or 24 Hour Tracked (24hrs from shipping - processing times still apply). International shipping is tracked only - this is to prevent post getting lost or taking so long that we feel it's lost. This is to provide myself as a small business, and the customer, peace of mind and security.

International orders may occur custom, VAT or processing fees when the package arrives in your country. This is something we are not liable for and it isn't our responsibility to pay. We won't reimburse any charges that may occur. 

Recent EU law changes mean that any post arriving after the 1st July 2021 in the EU will most likely incur VAT and processing fees. These fees are variable between EU countries. Due to us being a small business and not being able to register to the IOSS (due to the cost/number of packages we send to EU countries every month not being enough) we don't include VAT in our prices. This means you'll most likely be charged these when the package arrives. This is something that is out of our control and we cannot be held responsible for and we aren't responsible to pay for. We won't reimburse any charges that people have to pay. The charges are incredibly frustrating however I hope you understand the circumstances are out of our control. Please make sure to factor these extra charges in before making a purchase on our store.

FAQs

What's the difference between A (Standard), B and C grades?

Standard grade is what I'd class as a good pin and will have no visible flaws from a 30cm distance. I do everything to make sure you're getting a great pin but sometimes tiny flaws can slip through just because of how small they are.

A B grade pin is a pin with small flaws. These are small so shouldn't be that visible on display or whilst wearing them. Please bare in mind flaws will vary.

Flaws include things like (but not limited to) scratches, dents, over fill of enamel, under fill of enamel, wrong enamel shades, missing screen print etc.

How can I contact you?

You can email me at moonbowpaperstudiosales@gmail.com and I aim to get back to you within 48 working hours (which doesn't include weekends or evenings)

 

I got charged customs/VAT! Can you do anything about this?

I cannot be held responsible for customs, VAT or processing fees. VAT prices are not included in my shop prices, so these will be at the customers responsibility to pay. Custom details will be entered correctly when shipped as it is a legal requirement. I cannot cover any fees a customer receives. These extra fees are frustrating but sadly something I have no control over.

How long till my order is shipped?

Current processing times are displayed in the annoucement bar on the homepage. Please note they are working days so don't include weekends and Bank Holidays. As a small business the processing times can vary and delays may happen as it's just myself working around having 2 young children.

 

 

I think my order is lost in the post!

If you believe your order is lost or delayed in the post please allow a certain amount of time before emailing us. If your order was untracked there isn't much we can do about your order, so this is why we recommend upgrading your shipping to tracked at check out. There have been worldwide delays in post so it could be that your parcel is just taking a long detour to get to you. The longest a parcel has taken to reach someone international (to the USA) has been 3 months, and the longest a parcel has taken to reach someone in the UK is 8 weeks, so the delays are very real (and a pain in the butt!). Please be patient with orders and small businesses as postal delays are out of our control.